At Mr. Mulch, you may return the new, unused, resalable PACKAGED purchased on our website within 30 days of purchase, some restocking/return fees apply. Please see the individual item on the website for the fees if they apply. To ensure top quality bulk products, we do NOT allow the return of any bulk products. Contact our customer service by filling out the INFORMATION REQUEST FORM to get a return authorization number before bringing any item(s) back. Notifying customer service of the items to be returned will significantly expedite your refund. Once we have provided a return authorization number, simply bring in the item(s) to the return address provided. If you would like us to pick up the product to return, we can do that for you as well. There will be an additional fee to pick up the product.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection, the item(s) are deemed unsalable, your credit will be subject to approval.