At Outdoor Living by Mr. Mulch, you may return the new, unused, resalable non-special order items purchased on our website within 30 days of purchase. Contact our customer service by filling out the INFORMATION REQUEST FORM to get a return authorization number before sending any item(s) back. Notifying customer service of the items to be returned will significantly expedite your refund. Please note: Some item(s) ship directly from the manufacturer, so some returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the item(s) to the return address provided.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. This may be different than what we charged you, we offer free freight but we do have shipping costs sending the product to you. If you return the product, we will adjust the return for our original shipping charges).. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box. The shipping cost will be provided for you when you receive the return authorization.
Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection, the item(s) are deemed unsalable, your credit will be subject to approval.