It is the policy of Mr. Mulch Landscape Supply to ensure that:

Products may be returned within 30 days of the original sale date

Returnable items are as follows: 

Certain stocked concrete pavers, caps, and concrete wall products (must be uncut, undamaged, free of dirt and debris and returned by the unit), bagged mulch, bagged stone, bagged topsoil, paver & landscape edging, landscaping spikes, polymeric sands, adhesives, landscape wire, landscape lights and low voltage transformers.

Returnable stocked concrete pavers include:

Camelot, Hollandstone, Brussels Fullnose (Single & Double), Brussels Dimensional (Standard & Small Tapered)

Restocking/return fees may apply for returnable products

Non-returnable stocked concrete pavers include:

Treo Premier, Beacon Hill (Flagstone & Smooth), Holland Premier, & Copthorne 

​-if it is a full, unopened pallet of the above material, it is returnable

All products are to be deemed in returnable condition by a member of our staff before ensuring a return/refund can be issued

If a product is defective in any way, the product is not returnable

NON-RETURNABLE are all bulk mulch, bulk soil, bulk compost, bulk gravel, bulk river rock, bulk sand, natural stone (boulders, wall stone, stepping stones, flagstone, etc), firewood, straw, sod, services (delivery), Super Sacks, Special Order products, convenience fees and discontinued merchandise cannot be returned for any reason. No refunds will be issued.

Special Order products are products that are not held in regular stock and are ordered at the specific request of the customer.  Special Order products cannot be canceled, returned, refunded, or exchanged under any circumstances once Mr. Mulch has placed the order with the manufacturer or 24 hours after the customer places the Sales Order with Mr. Mulch (whichever is first).

The customer or business must be on file with the history of the original purchase in our system to complete the return, or have the paper receipt, if not, no return will be issued

All money will be returned with the same payment method that was used to purchase the product.

Refunds will be initiated by a manager no later than 2 business days after a customer returns the product.  Manager will email the customer (if email is on file) stating the refund was initiated.

​-Once initiated, the refund may take up to a week to get back to you.  It depends on your bank.  

​-If the original order was made with a card 45 days prior, we may need to write a check instead ​of refunding back to the original card 

All returns can be completed by the customer bringing returnable materials back to the store. If Mr. Mulch needs to pick up the product, a delivery fee will be charged, before a delivery date will be scheduled for the product to be picked up. We must receive and inspect the product being returned, before issuing a refund. During Peak Season (March-July) we are unable to guarantee we will accommodate product pick up for returnable products. 

Many customers have found success with Facebook Marketplace when they are trying to sell/get rid of unreturnable material