Shipping & Delivery

It is the policy of Mr. Mulch Landscape Supply to ensure that: 

For Both Dump Truck & Flatbed Deliveries:

• Deliveries are scheduled as soon as possible based on customer’s preference and delivery availability
• • ​Deliveries can occur as early as 7AM and go until the sun goes down that evening
• All deliveries are completed on the day they are scheduled and have the correct product(s) and amounts delivered to the documented delivery address
• Products are to be delivered to one address
• All customers will be notified by a messaging service that sends a notification to the customer’s mobile number
• 1. The night before the message will include the estimated delivery window
  2. 1. This is an estimate, not a guarantee
  3. The day of the delivery you can track the truck along its route
  4. You will get another text letting you know when the truck is heading your way
  5. You will also get a message after your delivery has been made with a photo of your order 
• All product(s) are to be delivered at the location specified in the delivery notes unless it is not safe, cannot fit, or we will cause damage to the property
• Delivery notes are either given verbally over the phone or in person, or they are input on an online order
• 1. If no instructions are given, then we will the number listed
  2. 1. If there is no answer, we will dump or place in the most logical spot
• Signature of the customer to confirm all of the product was received and the amounts were accurate.  If the customer is not on site, the driver will sign after confirming products and amounts are accurate
• All deliveries are secured and are safe for transport by the driver of the vehicle
• Customers do not have to be home for the delivery
• 1. Phone calls may occur, so customers should have their phone readily available that day
  2. Cones/tarps/markers are strongly encouraged to minimize miscommunication

Dump Truck Deliveries

Definition - the process of using our dump truck to transport and unload bulk materials such as mulch, gravel, river rock, soil and firewood.

• In stock bulk products can be delivered the same day or next day depending on the availability
•  We can delivery one kind of bulk product for you at a time
• • more than one kind of bulk material will cause mixing
• In order to not damage property: 
• • Overhead obstructions need to be higher than 21 feet
  • Delivery area must have space for a 24 foot truck to turn into and dump
  • The delivery must occur on a paved surface
• We will gladly dump your material anywhere you would like, as long as all 4 of our tires are on a paved surface
• • The paved surface must be able to hold 8 tons plus the weight of the material
• Once material is dumped, it cannot be returned or exchanged 
• Delivery times can be requested and will be accommodated if possible but not guaranteed  
• • If you need material for a specific day, we recommend getting it delivered the day before or earlier

Flatbed Deliveries

Definition - the process of delivering palletized material on a semi-trailer truck that is not enclosed.  A portable forklift is used to unload this material to the desired location.

• Material is dropped off on pallets by a portable forklift, called a moffett, to the location requested
• 1. The material that is on the pallet needs to remain on the pallet and cannot be removed by the driver 
     
  2. The moffett can place material anywhere on the property that has 10 feet of clearance vertically and horizontally along the entirety of its path
  3. 1. There cannot be any significant elevation changes along the path to ensure that your material and our equipment do not tip over 
  4. The moffett may leave tire marks on the driveway or in the yard
• Cones/markers are strongly recommended to ensure accurate delivery
• Delivery times cannot be requested on the flatbed
• • If you need material for a specific day, we recommend getting it delivered the day before or earlier
• Sod deliveries occur on Fridays to ensure freshness and health of the material

​